Robotic Process Automation - The Basics

In today's digital world, most business processes are digital however people still spend a lot of time enabling these processes across software, entering data, sending emails, copying pasting documents, creating reports, clicking through multiple screens doing the same stuff over and over again. Ideally, businesses would like to invest the time of humans in critical work like talking to people, discussing, negotiating, brainstorming ideas, making deals,  rather than in repetitive work. 

Thankfully technologies like RPA come to the rescue here, which can make work more human by eliminating the boring and repetitive tasks and assigning them to the software robots. So let's understand the basics of RPA. 

What is RPA?

RPA stands for Robotic Process Automation. It is software technology that is a part of artificial intelligence and machine learning. RPA operates in automating manual tedious repetitive tasks by software robots. These software robots are software programs that are built to do the self-regulation work by replacing the human element. 

The work could be addressing queries, making calculations, maintenance of records, and performing transactions.

In simple words, the digital processes that can be documented sequentially can easily be automated with RPA. 


How does RPA work?

RPA works in different phases to reach the goal. For automating a digital system a plan is created where all the processes are gathered to be automated & the implementation approach is finalized after identifying the test objects. 

Once the implementation process gets done, workflow automation will take place as per the agreed plan. At the time the process gets to completion, the crucial part of testing will be done to ensure a bug-free product.

In the end, the product is continuously updated with smooth deployment across the user base.


Why should businesses opt for RPA? 

RPA has evolved so much but still, some businesses are not aware of its benefits and are working continuously to ensure the completion of projects following traditional methods. 

The major reason to choose RPA is that the work efficiency will get better as employees will work faster and smarter making their resources useful in business operations.

Industries that deploys RPA -

  • Insurance agencies
  • Marketing & sales
  • Human resources
  • Banking & Finance
  • IT integrations processes
  • Customer management relationship

Let's look at some of the advantages businesses will gain after opting into RPA - 

  • Increase Productivity: Once your employees are aware of the technology and its advantages, they can leverage it into their work the most. The time that goes into repetitive work will be reduced and they will be more productive in doing things that require their attention.
  • Enhanced Accuracy:  A  human tends to make errors and the time goes into rectifying it is a lot but with RPA, the working process has been highly tested before finalizing the process of automation. In business operations, the risk of errors has been removed.
  • Increases Efficiency: A robot can complete the task in a period of time that requires the attention of no. of employees. While comparing the efficiency of an employee and a robot, the employees working hours are limited whereas a robot can work 24/7 without the need for any break or vacation increasing the overall efficiency.
  • Enhanced customer service: RPA has been proven to be a huge help in customer service, as making new customers is easy but keeping them till the end is not everyone’s cup of tea. It becomes very important to ensure customer satisfaction all the time. With RPA in hand, all the repetitive tasks will be done and the employer will pay more attention to customer queries. 


Businesses have started to embrace Robotic Process Automation as they become more aware of its benefits. RPA offers the ability to automate business processes quickly and easily increasing their overall ROI and boosting performance.

In simple words, It is about engaging robots and humans to improve the digital process from start to end. At Propero, our agenda is to accelerate everything. Our plan is to provide more time for creative work and make the repetitive work more efficient.

Hope you found the above valuable.

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